FAQ

To put your account on hold or "Pause" your account, log on to your My Account page, go to Login and enter your email address and password. You can then choose the Pause Account option located on the front page of your My Account page.

Once your account has been Paused, you will not receive any surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, receive emails about policy changes or account information during this time.

You can log back in and resume your account at any time. Simply choose the Resume Account option.

Pending means you have not confirmed your membership to American Consumer Opinion®. You can simply choose the click here option at the top of your My Account page by going to Login and entering your email address and password to receive another email to confirm your membership.

Paused means you have paused your membership account to temporarily not receive surveys, birthday cards, or newsletters from American Consumer Opinion®. You will, however, continue to receive emails about policy changes or account information changes. Log into your membership account and choose the Resume Account option to start receiving surveys.

Inactive means that you have not responded to a survey from American Consumer Opinion® within a period of 18 consecutive months or on thirty (30) consecutive occasions. If you wish to remain a Member of the American Consumer Opinion® panel, please choose the Activate Account option.

To delete your account, log on to your My Account page, go to Login and then enter your email address and password. Choose the Delete Account option located on the front page of your My Account page. Once you have deleted your account, you cannot log back into your account to cash out and redeem your Points; this must be done before you delete your account. Deleting your account could take up to 10 days for your request to be processed, so please disregard any emails you receive from us in the meantime.

To opt-out of our text message program, Reply STOP. From your mobile phone you can get information at any time by sending the text "HELP" to the short code you Opted-In to. You shall receive a text with information on the program you have subscribed to, our website, email address and/or phone number and how to opt-out of our text alert program.

To redeem your Points, log on to your My Account page, go to Login and enter your email address and password. Choose the Cash Out option (located on the front page of your My Account page) to redeem your Points.

You must have a 1,000-Point minimum balance to redeem Points.

Hyperwallet is a user-friendly payment platform and global settlement network that enables American Consumer Opinion^® to distribute funds across 170+ countries in more than 150 currencies.

Please allow 8-12 weeks to receive your payment after you cash-out. You will receive a confirmation email from Hyperwallet stating that your money is available. When this happens, click the link provided in the email and follow the directions to access your payment. Please do not sign up for a Hyperwallet account prior to receiving your link and instructions.

The sweepstakes cash-out allows members to cash-in their Points for a chance to win a prize.

Members are not required to cash-out the full amount of Points available in their account when the sweepstakes option is chosen. In addition, members are not required to have 1,000 Points accumulated to use the sweepstakes cash-out option, but they must have the minimum amount of Points required (varies by sweepstakes) to gain an entry. Generally, a member can enter a sweepstakes as many times as they wish (until the Points available in the account are depleted).

Once a sweepstakes has been entered, the Points will not be returned to the member's account, even if the member is not chosen as a sweepstakes winner. When a member wins a sweepstake, they will be notified via email to arrange delivery details. The initials and general location (city, state, or country) of the winner will be posted on the American Consumer Opinion^® website. No identifying information will be posted.

Please read the General Sweepstakes Terms as well as the Specific Contest Rules for each sweepstakes entered.

Panel Members will be sent an email (from American Consumer Opinion^®) that contains a link to the Web address for any survey they are selected for. Panel Members can also find surveys that have been selected for them by logging on to their Member Page.

If your email program has a bulk mail or junk mail folder to automatically filter spam, please add aparks@acop.com to your approved senders list to make sure you receive our emails.

For Yahoo! Mail, check Bulk or Spam Mail folder and click the Not Spam button.

For Hotmail, Windows Live, or MSN, check your Junk Folder and Safe List by clicking the Safe and Blocked Senders button, and then click Safe Senders. Our domain is acop.com.

For AOL, click the Custom sender list link and choose the Allow Email From button.

For Gmail, you must add our email address to your contacts list. Also, check your Spam Folder and mark our emails as Not spam.

To update your personal information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Contact Information option located on the front page of your My Account page.

To update your registration information, click on Login and enter your email address and password to open the My Account page. You can then choose the Update Registration Questions option located on the front page on your My Account page.

To delete your account, click on Login and enter your email address and password to open the My Account page. You can then choose the Delete Account option located on the front page on your My Account page. Once you have deleted your account, you cannot log back in to redeem your Points; this must be done before you delete your account. It could take up to 10 days for your request to delete your account to be processed, so please disregard any emails you receive from us in the meantime.

To opt-out of our text message program, Reply STOP. From your mobile phone you can get information at any time by sending the text "HELP" to the short code you Opted-In to. You shall receive a text with information on the program you have subscribed to, our website, email address and/or phone number and how to opt-out of our text alert program.

For more information on our text service, Mobile Subscribers can reach us at:

Email address: aparks@acop.com

Toll Free Phone Number: 1-800-262-5974

Reply STOP to out-out of our text message program at anytime.

From your mobile phone you can get information at any time by sending the text "HELP" to the short code you Opted-In to. You shall receive a text with information on the program you have subscribed to, our website, email address and/or phone number and how to opt-out of our text alert program.

First, check your email inbox for a confirmation email. If you do not see an email from us (American Consumer Opinion^®), please check your spam or junk-email folder for the confirmation email.

You can also check to see if your registration was successful by going to Login and typing in your email address and password on the Login page. If you are able to view your registration information, then you have successfully registered as a Member of American Consumer Opinion^®.

Go to the Login Web page and type in your email address and password. You can then check to see if you are registered. You may have previously registered with us. You can update your contact information and registration information on the My Account page.

If you get a message stating that you have entered an incorrect password, your password may be incorrectly entered or you may not be registered with us. If you continue to have difficulty, please email aparks@acop.com.

For completing some screeners (a short survey), you will receive 5 to 50 Points, or an entry into a monthly prize drawing. Sometimes you will receive Points for screeners, but you will always receive Points for surveys. One Point is equivalent to one penny. Therefore, for every 100 Points, the value is equal to one dollar. These Points will accumulate in your Member Account and may be redeemed when you have fulfilled all of the terms of this Agreement.

Once you have earned 1,000 Points, you can redeem your Points for cash (U.S. or Canadian), PayPal funds (most countries), or Hyperwallet (many countries), or you can donate your earnings to a charity. To redeem your Points, log in to your My Account page and choose the Cash-Out option.

If you have fewer that 1,000 Points, you may be eligible to enter one or more sweepstakes. See the sweepstakes details on your My Account page for more information.

You accumulate Points or other prizes for nearly every survey. Usually, Points will be added to your account. You can access your My Account page by clicking on the Login link from the American Consumer Opinion^® homepage and typing in your email address and password. You will then be able to view your Points.

Points are collected in your account until you are ready to redeem them for cash (U.S. or Canadian), Hyperwallet funds, or PayPal funds, or for an entry into a sweepstakes (U.S.), or you can donate your earnings to a charity. To redeem Points via a cash-out request, go to the Cash-Out option located on the My Account page. If you request a check, please be sure your mailing address is up to date. Log in to your account, and then click on the Update Contact Information link to verify that your personal information is correct.

If you request payment via PayPal, be sure that the email address associated with your American Consumer Opinion^® account is the same as the email address that is associated with your PayPal account. If the email addresses do not match, you can add the correct email address to your personal PayPal account.

Points are placed into members' accounts upon completion of surveys. You can access your My Account page by clicking on the Login link on the American Consumer Opinion^® homepage and typing in your email address and password. You will then be able to view your Points. Points will collect in your My Account page until you reach at least 1,000 Points and are ready to redeem them.

When you are ready to redeem your Points, you have several options to choose from, including Hyperwallet, PayPal, or donation to a charity. To redeem Points and request a cash-out, go to the Cash-Out option located on the My Account page.

If you request payment via PayPal, be sure that the email address associated with your American Consumer Opinion^® account is the same as the email address that is associated with your PayPal account. If the email addresses do not match, you can add the correct email address to your personal PayPal account.

Please be aware that both PayPal and Hyperwallet may attach fees to funds transferred to a personal bank account.

To find out more information about PayPal, visit the PayPal help center (https://www.paypal.com/us/smarthelp/home) .

If you have any questions about your Paylution (Hyperwallet) fees, please visit https://aco.paylution.com/hw2web/consumer/page/contact.xhtml for up-to-date information.

This could be due to many panelists trying to access our website simultaneously. Please try again at a later time. If you continue to have difficulty, please email aparks@acop.com.

Another option is to copy and paste the survey link (provided in the email we sent you) into your browser. The link may be two lines in length, so please be sure to copy and paste the entire link.

First, make sure your answers for each question show up on the screen. If you were required to click on a small circle, make sure there is a dot in each circle that requires a response. Sometimes, when you click quickly on the circle the dot may appear, but it does not stay when you move to the next question.

If you continue to have difficulty, please email aparks@acop.com.

For best results with our surveys, we recommend that you use the most up-to-date version of your Internet browser. If you have an earlier version of your Internet browser, you can update it by going to the maker's website (it's free to update it).

The best browsers to use when taking a survey are, (in order from most used to least used) Chrome, Safari, Firefox, and Internet Explorer.

When you visit a website, your browser stores information like the location of the site you visited, files used to run an online application, and downloads like old versions of forms.

When we update our website or make changes to the survey or survey links, your browser may still use old files. If you don’t clear your cache, you may see old forms. Old files can cause display or access problems.